My prospects posted recently, but it's not reflecting in the web platform

Problem

Follow the steps below if:

• No recent posts in the past week is displayed, even though the prospect has posted recently

 Solution

💡 Log back into LinkedIn

Since logging out of LinkedIn will cause your cookie to expire, the data we have on your Engage AI account will no longer be up-to-date as we can no longer retrieve your prospect’s data.

1. Log in to the Engage AI web platform here.

   • If you're already logged in, please log out first and log back in again.

2. Sync your Engage AI connection inside LinkedIn. See Screenshot 1.

   • a) Click the "Sync Account" button

   • b) Ensure the email you used to log into the Engage AI account is correct here.

   • c) This will reflect your latest subscription plan.

3. Refresh the LinkedIn website.

4. Go back to Engage AI web platform here.

5. Click on Monitor > Posts. See the screenshot below.

6. Click on Check Updates Now.

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